Please do not hesitate to contact us in case you experience problems or cannot find answers to your questions in our help section.

You can reach us in several ways:
1) Report/contact: You can send in a report 24 hours a day. You will receive a reply as soon as possible.
It is important that you list your username and question clearly in your report. Make sure you elaborate. The more information we have, the better the answer we can give you. Reports that consist of rude language or threats will not be responded to. 

2) Chat lobby: You can address a 'GamePoint' employee when this employee is online. GamePoint employees can be recognized by the G in front of their name. Keep in mind that sometimes employees are busy testing and might not respond. 

Keep in mind that emails about problems that occured more than two weeks ago will not be prosessed. So remember to notify us in time.

Are you having problems with the games? Follow these steps:


1) Download the latest java: http://www.java.com (Please note: you have to restart your pc after installation)

2) Download possible Windows Updates

3) Download a new browser. We recommend Google Chrome on http://www.google.com/chrome/ or  Firefox on getfirefox.com.

4) Make sure to clear your browsers cache regularly. Found out how to do it for your browser here.

Do you want to test if you have installed the correct version of Java? Go to:
http://www.gamepoint.com/java/test

If this does not work please contact us by using the in game report/contact button.