Please do not hesitate to contact us in case you experience problems or cannot find answers to your questions in our help section.


You can reach us in several ways:
1) Report/contact: You can send in a report 24 hours a day. You will receive a reply as soon as possible.
It is important that you list your username and question clearly in your report. Make sure you elaborate. The more information we have, the better the answer we can give you. Reports that consist of rude language or threats will not be responded to. 

2) Chat lobby: You can address a 'GamePoint' employee when this employee is online. GamePoint employees can be recognized by the 'G' in front of their name. Keep in mind that sometimes employees are busy testing and might not respond. 


Keep in mind that messages about problems that occured more than two weeks ago will not be prosessed. So remember to notify us in time.


Contact us
Address: GamePoint Administration
Gevers Deynootweg 93G
2586 BK The Hague
The Netherlands
Payment questions or issues:

Contact us

   How do I send a private message?
   Where can I find the game rules?
   How do I become VIP or SVIP?
   How do I report abuse?
   How can I block another player?
   What do I do when the game does not start?
   What do I do when I have a payment issue or question?
   How do I make a screenshot?
   What are the system requirements on GamePoint?
   Can I access %platform% with my Mac computer?
   How do I keep my computer up to date?
   Can I change my username?
   Why is my password not accepted?
   How to cancel my current VIP/SVIP membership?
   How can I cancel my %platform% account?