FAQ
   Helpdesk

Do not hesitate to contact us in case you experience issues or cannot find answers to your questions within our help section.

You can reach us in several ways:
1) Report/contact: You can send in a report 24 hours a day. You will receive a reply as soon as possible.
It is important that you list your username and question clearly in your report. Make sure you elaborate. The more information we have, the better the answer we can give you. Reports that consist of rude language or threats will not be responded to. 

2) Chat lobby: You can address a 'GamePoint' employee when this employee is online. GamePoint employees can be recognized by the 'G' in front of their name. Keep in mind that sometimes employees are busy testing and might not respond. 

Keep in mind that messages about problems that occurred more than one weeks ago will not be prosessed. So remember to notify us in time.

Report/contact:

Contact us
Address: GamePoint Administration
Gevers Deynootweg 93G
2586 BK The Hague
The Netherlands
Payment questions or issues:

Contact us

   Where can I find the game rules?
   How do I add friends to my friend list?
   What are XP, Levels and Medals and how does it work?
   When do I receive a (daily) coin gift?
   How do I purchase coins or memberships?
   How long does it take before I receive my purchase?
   What are the system requirements to play on GamePoint?
   Which games can I play on mobile & tablet?
   What to do when the game doesn't load?
   What are the best ways to prevent connection issues?
   How do I change my personal settings such as password and e-mail?
   Where do I change my avatar?
   How do I send a private message?
   How do I block or report another player?
   Where do I apply to become a host or tester at GamePoint?