Please do not hesitate to contact us in case you experience problems or cannot find answers to your questions in our help section.

 

You can reach us in several ways:
1) Report/contact: You can send in a report 24 hours a day. You will receive a reply as soon as possible.
It is important that you list your username and question clearly in your report. Make sure you elaborate. The more information we have, the better the answer we can give you. Reports that consist of rude language or threats will not be responded to. 

2) Chat lobby: You can address a 'GamePoint' employee when this employee is online. GamePoint employees can be recognized by the G in front of their name. Keep in mind that sometimes employees are busy testing and might not respond. 

 

Keep in mind that emails about problems that occured more than two weeks ago will not be prosessed. So remember to notify us in time.

General email address:	Contact us
Address data:	GamePoint Administration PO box18552 2502 EN The Hague The Netherlands
Payment issues :	Contact us

Your computer system must meet the following required specifications in order to use GamePoint:

- A multi media pc with internet connection and an internal memory of at least 512 MB, higher is recommended.
- A graphics card with a minimal memory of 64 MB, no older than from the year 1999.
- A minimum screen resolution of 1024x768, higher is recommended.
- When using Windows: minimum use of Windows Vista is required, higher is recommended.
- When using Mac OSX: minimum use of version 10.6 (SnowLeopard) is required.
- We recommend that you use a recent web browser version of Mozilla Firefox, Google Chrome or when using Internet Explorer, at least version 7; higher is recommended.
- Latest version of Java, this can be downloaded for free from www.java.com or for Mac users from http://support.apple.com/kb/DL1360

To keep your system up to date, we recommend that you use Windows Update regularly.

 

 

Yes you can! We are in the process of changing games to Flash, enabling Mac users to play as well. You can try out Bingo, WordTornado or RoyalDice already!

Currently Mac computers running the Snow Leopard operating system do support the latest version of Java as well, but might cause issues after several plays. You are able to access the game by ignoring the java notification at the beginning of the game. 

 

When you experience in-game problems we can offer two solutions:

Solution 1. If you have issues with regards to playing our games on your Mac computer close off your browser completely using command + q and start it again. This might solve your problem.

Solution 2. You can simulate Windows by installing VMWare or another Windows emulator on your Mac, then install the latest Java version and subsequently start playing your game of choice.

 

We do realize the inconvenience this might cause you and we do hope that in future Java will properly support Mac computers.

Are you having problems with the games? Follow these steps:

1) Download the latest java: http://www.java.com (Please note: you have to restart your pc after installation)

2) Download possible Windows Updates

3) Download a new browser. We recommend Google Chrome on http://www.google.com/chrome/ or  Firefox on getfirefox.com.

4) Make sure to clear your browsers cache regularly. Found out how to do it for your browser here.

Do you want to test if you have installed the correct version of Java? Go to:
http://www.GamePoint.com/java/test

If this does not work please contact us by using the in game report/contact button.

To help our players keep their account save we use a password check that prevents players from entering passwords that are easy to reproduce by others. When creating your password we advise you to have a minimum of 8 characters with a combination of numbers, lower and upper case letters. Never give your password to another player. Remember: GamePoint employees will never ask for your password! Protecting your account is the players own responsibility.

You probably have an incorrect or outdated version of Java operating. A new Java version is been placed online regularly at www.java.com.

Download the latest Java if your game will not load. You do first need to uninstall the old Java before you can install the updated version. This is done via Start -> Configuration/Control Panel -> Programs - Uninstall a program. Select Java from the list and remove it.

The objective and basic rules of all games can be found under the game information section in the help. 

VIPS and SVIPS help GamePoint grow and make new games possible for all other GamePoint players. VIP and SVIP also get amazing benefits that make the GamePoint experience even more fun! You can get become a VIP or SVIP member by purchasing a membership or winning on in the online competitions. 

How do you purchase a VIP or SVIP membership?

1. Access the GamePoint wallet by clicking the deposit button in your roomlist.

2. Press the VIP tab in the upper right corner

3. Choose your country

4. Choose your subscription

5. Choose a payment method

6. Pay

7. Switch room or refresh the page after your payment has been finalized to see the VIP or SVIP icon added to your account.

You can send players a private message by using the /msg name player option. For example type:
/msg John wants to play with you. John will see want to play with you in pink with your name in front of it.

Blocking other players: This is done with the /Ignore name player option. For example type: /Ignore John. You will no longer receive messages from John.

 

Unblock other players: Do you block someone who you dont want to block any more? type: /Unignore John, to stop ignoring all messages from John.

 

On your chat bar, click on the button Settings, Open the Chat commands, Click on Block or Unblock user. This will allow you to auto type the commands to execute that actions. 

Who am I blocking:?

Do you want to know whom you are blocking? You can type /blocklist. 

If a player is behaving inappropriately and no admin is present, GamePoint offers the option to report this behavior. The best course of action is to add the player to the ignore / block list. However, you might encounter players that behave particularly offensive or inappropriate according to the GamePoint Code of Conduct. In cases such as these you might want to use the Report feature to report the player’s behaviour to the GamePoint Support team.

Blocking a player
You can add a player to the block list by clicking the block button in the user info screen or by typing the following chatfunction in the chatbar: /block . By blocking a player you can no longer read this player’s chat, the specified player will not be able to enter games that you have created and will not be able to write a message in your guestbook.

Before you report
Before you report another player, you should first make sure that they are actually in breach of the Code of Conduct of GamePoint. The Player Support team reviews all abuse reports so, if in doubt, submit a report.

If you decide to report another player, your report should contain evidence of the offensive act or rule-breaking. If your report does not contain evidence, we will not be able to take any action (against the player). You should submit your report as soon as the act takes place, and not discuss it with other players first. Please note that it is up to GamePoint to determine if any actions will be taken against a reported player. We advise to block a player once you have sent a report to prevent further annoyances and irritations.

Finally, before you submit any kind of report, consider the following points:

1.If the chat filter has starred-out one or more words, you do not need to report the player that used the starred-out language.

2.Reporting other players who you know not to have committed an offence, either as a joke or as a way of deliberately inconveniencing them, is considered a misuse of the report abuse system, and may result in your account being penalised.

3.Provoking other players with offensive language or behaviour and then reporting them when they retaliate is considered a misuse of the report abuse system, and may result in your account (added account) being penalised. Our logs will clearly show what took place before the report was submitted, and who instigated the incident.

Submitting your report
To submit an abuse report, simply click on the Report button in the website menu or right click your mouse-button in the chat on the player you want to report. Then select the offense that correlates with that committed by the player. Again, please do not hesitate to add the player to your Block list as well when you are personally grieved by the inappropriate behavior.

Please do not submit more than one abuse report for each incident. We can get all the information we need from a single report. Submitting multiple reports simply slows down the process of reviewing your reports.

After you report
The GamePoint helpdesk reviews all the submitted abuse reports, but not all abuse reports will result in an action being taken against the reported player. This may be because the Helpdesk team decides that the reported player is not in fact guilty of committing an offence, or because there was insufficient evidence in your report. Ultimately, the decision to penalize a player lies with GamePoint, so please do not submit a second abuse report if no action is being taken after your first report. Decisions made by GamePoint are not open for discussion.

 

A screenshot is a copy of what you see on your monitor.
Screenshots are needed for Word of the Week, but also sometimes by our Customer Service.
The following website explains how to make a screenshot: http://take-a-screenshot.org/

 

Although we don't have the details of your system or your internet connection, there are some things that you can do to improve the gameplay on your end. If you've already cleared your browser's cache and updated your Java, there are several additional steps you can take to improve game play experience.

1. A wired connection usually gives you a more stable connection.

2. Make sure all other applications or browsers are closed to ensure a stable connectionAlways make sure you place your router as close to your computer as possible.

3. If your router is far away you lose a lot of connection speed.Make sure you are the only computer using your internet (more users on you internet will cause the speed to drop).

4. Downloading programs or music/video can greatly affect your connection speed.

5. We recommend you reload the page regularly between games since some router or firewalls auto reload after a certain time. If you are in game this will cause a disconnect. Reloading the page yourself when you are out of a game will prevent this.

Sometimes disconnections can be caused by a technical issue with the GamePoint servers. This usually means that all players are experiencing connection problems at once. In cases like these GamePoint always returns stake. Check for the GamePoint announcements on the GamePoint Blog or in game chat. 

 

The reconnect system

The reconnection system is designed for players with less stable internet connections to make their experience more enjoyable. What is does is this; instead of disconnecting you from your game when you connection temporarily drops, it shows you the reconnect screen with the message lost connection.

 

When your internet connection regains speed within 30 seconds it reconnects you to your game. This will prevent disconnections for players that experience a very short drop in connection speed sometimes. When your connection is low for more than 30 seconds it will reconnect you to the lobby and the other players are able to continue the game. If the connection speed is slow much longer it is possible you are unable to reconnect. When you see the screen with the message connection restored your connection speed has been restored.

 

When players get disconnected due to technical issues at GamePoint stake will be reimbursed for all disconnected games. Players can easily check is they received their reimbursement by following these steps:

Step 1: Open the GamePoint wallet
Step 2: Open the games tab
Step 3: Browse through the games

When coins are reimbursed the games are displayed as 'solved' in the wallet followed by +0.00. This indicates that stake has been returned. If you click on the solves game you will find more information.

For example:
You were disconnected during a game with 50 coin stake. The wallet will display that you lost that game and deduct - 50.00 coins. When coins are reimbursed you will see solved game +0.00. This is your -50.00 game with 50.00 coins reimbursed making the total loss 0.

Note: Winnings that are reimbursed are displayed under the gift tab.

In the event you experience any payment issue or question, please contact us by using the report/contact form in game. Select payments/subscriptions and be sure to include username, date, payment method and country in the description. We will respond to your inquiry as soon as possible.

Unfortunately you are unable to change your username once you have registered.
It is possible to register with another username. However, keep in mind already set-up subscriptions and coins will not be transferred between accounts.

When creating names some words are blocked.  GamePoint remains entitled to remove user names at any moment.

Which user names are not permitted or are forbidden?

- User names that use terms of abuse
- User names that have a sexual significance
- User names of well-known people
- User names of people of companies that are trademarked.
- User names that are offensive.
- User names that were created in bad faith (for example user names that are similar to admin names).

ALT+1 View the normal chat
ALT+2 View the game chat (when it is available)
ALT+3 View the VIP chat
ALT+4 to ALT+9 View all private chats (only in Widescreen)
CTRL+TAB Go to the next chat screen
CTRL+SHIFT+TAB Go to the previous chat screen
CTRL+M Enlarge the chat
CTRL+L Leave the game (only during the game)
CTRL+G Sound on/off
CTRL+E Smilies on/off
CTRL+B Available on/off
CTRL+N Ignore guest on/off

 

 

You cannot cancel your paid VIP or SuperVIP membership after you have used it for some time. How long this is depends on your countries regulations. On average GamePoint memberships can be refunded within one week of the purchase date (with the administration cost of $ 4,-). After one week the membership cannot be refunded.

Your membership will automatically expire when the duration of the membership expires. We will not renew your membership without a payment being iniciated by you. 

You can cancel your account by following these steps:

1. Go to 'My Menu'
2. Choose 'My settings'
3. At the bottom of the page you can click on 'Cancel account'