Do not hesitate to contact us in
case you experience issues or cannot find answers to your questions within our
You can reach us in several ways: 1) ServicePoint: You can send in a ticket 24 hours a
day. You will receive a reply as soon as possible.
It is important that you list your username and question clearly in your
report. Make sure you elaborate. The more information we have, the better the
answer we can give you. Reports that consist of rude language or threats will
not be responded to.
2) Chat lobby: You can address a 'GamePoint' employee
when this employee is online. GamePoint employees can be recognized by the 'G'
in front of their name. Keep in mind that sometimes employees are busy testing
and might not respond.
Keep in mind that messages about
problems that occurred more than one weeks ago will not be prosessed. So remember to notify us in time.
The objective and basic rules of all games can be found
in our game information help section.
How do I add friends to my friend list?
There 3 ways to do so:
The easiest and quickest way is to click on a player’s name within the
chat and select ‘add to friendlist’. 2.
The second option to add a friend is to hover over a player’s name in
the roomlist. You’ll get a nice overlay
where you can click on the icon with the green plus sign to add the player to
your list with friends. 3.
The third option is to click on the icon with the plus sign in your
current friendlist. Afterwards you can write the name of the player you would
like to add.
What are XP, Levels and Medals and how does it work?
With every game you play you build up experience points
(XP). When you have enough experience you will level up. A level indicates how
experienced you are in the game itself. You will also be able to gain medals
whilst playing. These medals can be displayed in a showcase for other players
to see. More information about XP, Levels and Medals can be found in the game
information help section.
When do I receive a coin gift?
There are a variety of gifts handed out freely by GamePoint.
The most well-known gift is the 3 hourly gift. This gift will be handed out on a 3 hourly basis
to every household that logs in into one of our games. Other gifts include
a welcome gift for new players, gifts send by your friends and gifts that can
be obtained by participating in events and on our Facebook pages. All gifts can be
found in the GamePoint Wallet. More information about the daily gift and the
conditions can be found in the Coins & Membership help section.
How do I purchase coins or memberships?
Click on one of the ‘deposit’ buttons in our games and it
will open up our coin and membership shop. You can choose between coins or
memberships at the top of the shop and select the item you would like to
purchase. After you made a selection a variety of payment methods will appear.
Some selections do not include all payment methods. In case you don’t have the
required payment methods available to you, try to select another item. Please do not hesitate to contact us if
you have any questions about a purchase.
How long does it take before I receive my purchase?
Purchases are normally instant, however some payment methods
are known to take a bit longer. If you haven’t received your purchase within 24
hours chances are something went wrong. Please do contact us in
What are the system requirements to play on GamePoint?
Roughly said, any computer with an internet connection would
be sufficient. However for our recommendations please have a look at our Minimum
Which games can I play on mobile & tablet?
Bingo, WordTornado, RoyalDice & CardParty are currently
available on the iPad (version 2 and onwards). Bingo can also be played on an iPhone or Android phone.
We are working on more games which should become available for mobile and Android devices as well. We will
update this question when things change.
What to do when the game doesn't load?
There are several explanations why a game would not load.
The most common loading issue has to do with outdated software. How to update
Adobe Flash Player or Java is explained in the system requirements.
If the issue still exists after updating your software please contact our
What are the best ways to prevent connection issues?
The usage of a wired connection tends to solve most of
the issues we’ve encountered.We understand
this issue could be hard to solve, and therefore we have written a handful of
suggestions to improve internet connections. See here for more information.
How do I change my personal settings such as password and e-mail?
When you are playing on our website,
www.gamepoint.com, open our Servicepoint by clicking on contact or on the FAQ. From there you select 'account' and go to your 'settings'. Here you can adjust all your
When you are using our Facebook apps we will automatically
update your e-mail address and information such as gender & Date of Birth.
Where do I change my avatar?
When you are playing on our website,
www.gamepoint.com, open our Servicepoint by clicking on contact or on the FAQ. Here you can remove your current
photo or upload a new one. It could take up to ten minutes before your new
photo is visible to all your friends in game. When you are using your Facebook,
we will automatically update your photo when you change it on Facebook.
How do I send a private message?
There 2 ways to send a private message.
Click on the player in the chat and select
Hover over a player in your friendlist or in the
roomlist and select the small chat icon at the right bottom or double click on the player’s name. A private
conversation will be started.
How do I block or report another player?
When a player shows inappropriate behavior we always advise
other players to report this person and block his or her chat. You can report a
user by clicking on his or her name and select the option “report user’. It
will send our team a notification that this user has shown inappropriate
behavior that we should review. In the mean time we always suggest to block a
player so that you’re no longer being bothered by his or her chat behavior.
Blocking a user can be done by simply typing /block username (e.g. /block
John4) in the chat, or by clicking on the user in the chat and selecting the
“block user” option.
Where do I apply to become a host or tester at GamePoint?
Thank you for your interest! That’s really fantastic! Hosts
and testers are very important to GamePoint. They make GamePoint as great as it
is now. If you feel you are up to the task have a look here,
apply and you might become our next host or tester.