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   Kundestøtte

Please do not hesitate to contact us in case you experience problems or cannot find answers to your questions in our help section.

 

You can reach us in several ways:
1) Report/contact: You can send in a report 24 hours a day. You will receive a reply as soon as possible.
It is important that you list your username and question clearly in your report. Make sure you elaborate. The more information we have, the better the answer we can give you. Reports that consist of rude language or threats will not be responded to. 


2) Chat lobby: You can address a 'GamePoint' employee when this employee is online. GamePoint employees can be recognized by the G in front of their name. Keep in mind that sometimes employees are busy testing and might not respond. 

 

Keep in mind that emails about problems that occured more than two weeks ago will not be prosessed. So remember to notify us in time.

General
email address:

Contact us
Address data: Address: GamePoint Administration
Gevers Deynootweg 93G
2586 BK The Hague
The Netherlands
Payment issues :

Contact us

    
   How do I send a private message?
    
   Where can I find the game rules?
    
   What are XP, Levels and Medals and how does it work?
    
   When do I receive a coin gift?
    
   How can I block another player?
    
   How long does it take before I receive my purchase?
    
   What are the system requirements to play on GamePoint?
    
   Which games can I play on mobile & tablet?
    
   What to do when the game doesn't load?
    
   What are the best ways to prevent connection issues?
    
   How do I change my personal settings such as password and e-mail?
    
   How can I check if I have been reimbursed?
    
   How do I send a private message?
    
   Can I access GamePoint with my Mac computer?
    
   Where do I apply to become a host or tester at GamePoint?