Do not hesitate to contact us in case you experience issues or cannot find answers to your questions within our help section.

You can reach us in several ways:
1) ServicePoint: You can send in a ticket 24 hours a day. You will receive a reply as soon as possible.
It is important that you list your username and question clearly in your report. Make sure you elaborate. The more information we have, the better the answer we can give you. Reports that consist of rude language or threats will not be responded to. 

2) Chat lobby: You can address a 'GamePoint' employee when this employee is online. GamePoint employees can be recognized by the 'G' in front of their name. Keep in mind that sometimes employees are busy testing and might not respond. 

Keep in mind that messages about problems that occurred more than one weeks ago will not be prosessed. So remember to notify us in time.

Report/contact:	Contact us
Address:	GamePoint Administration Lange Voorhout 30-32 2514 EE The Hague The Netherlands
Payment questions or issues:	Contact us

You can send players a private message by using the /msg name player option. For example type:
/msg John wants to play with you. John will see want to play with you in pink with your name in front of it.

The objective and basic rules of all games can be found under the game information section in the help.

With every game you play you build up experience points (XP). When you have enough experience you will level up. A level indicates how experienced you are in the game itself. You will also be able to gain medals whilst playing. These medals can be displayed in a showcase for other players to see. More information about XP, Levels and Medals can be found in the game information help section.

There are a variety of gifts handed out freely by GamePoint. The most well-known gift is the 3 hourly gift. This gift will be handed out on a 3 hourly basis to every household that logs in into one of our games. Other gifts include a welcome gift for new players, gifts send by your friends and gifts that can be obtained by participating in events and on our Facebook pages. All gifts can be found in the GamePoint Wallet. More information about the daily gift and the conditions can be found in the Coins & Membership help section.

Blocking other players: This is done with the /Ignore name player option. For example type: /Ignore John. You will no longer receive messages from John.

Unblock other players: Do you block someone who you dont want to block any more? type: /Unignore John, to stop ignoring all messages from John.

On your chat bar, click on the button Settings, Open the Chat commands, Click on Block or Unblock user. This will allow you to auto type the commands to execute that actions.

Who am I blocking:?

Do you want to know whom you are blocking? You can type /blocklist.

Purchases are normally instant, however some payment methods are known to take a bit longer. If you haven’t received your purchase within 24 hours chances are something went wrong. Please do contact us in that case.

Roughly said, any computer with an internet connection would be sufficient. However for our recommendations please have a look at our Minimum requirements.

GamePoint Bingo, WordTornado, RoyalDice & CardParty are currently available on the iPad (version 2 and onwards). Bingo can also be played on an iPhone or Android phone.

We are working on more games which should become available for mobile and Android devices as well. We will update this question when things change.

There are several explanations why a game would not load. The most common loading issue has to do with outdated software. How to update Adobe Flash Player is explained in the system requirements. If the issue still exists after updating your software please contact our Support Team.

The usage of a wired connection tends to solve most of the issues we’ve encountered. We understand this issue could be hard to solve, and therefore we have written a handful of suggestions to improve internet connections. See here for more information.

When you are playing on our website, www.gamepoint.com, open our Servicepoint by clicking on contact or on the FAQ. From there you select 'account' and go to your 'settings'. Here you can adjust all your private settings.

When you are using our Facebook apps we will automatically update your e-mail address and information such as gender & Date of Birth.

When players get disconnected due to technical issues at GamePoint stake will be reimbursed for all disconnected games. Players can easily check is they received their reimbursement by following these steps:

Step 1: Open the GamePoint wallet
Step 2: Open the games tab
Step 3: Browse through the games

When coins are reimbursed the games are displayed as 'solved' in the wallet followed by +0.00. This indicates that stake has been returned. If you click on the solves game you will find more information.

For example:
You were disconnected during a game with 50 coin stake. The wallet will display that you lost that game and deduct - 50.00 coins. When coins are reimbursed you will see solved game +0.00. This is your -50.00 game with 50.00 coins reimbursed making the total loss 0.

Note: Winnings that are reimbursed are displayed under the gift tab.

There 2 ways to send a private message.

1. Click on the player in the chat and select “Private message”.
2. Hover over a player in your friendlist or in the roomlist and select the small chat icon at the right bottom or double click on the player’s name. A private conversation will be started.

 

Yes you can! We are in the process of changing games to Flash, enabling Mac users to play as well. You can try out Bingo, WordTornado or RoyalDice already!

Currently Mac computers running the Snow Leopard operating system do support the latest version of Java as well, but might cause issues after several plays. You are able to access the game by ignoring the java notification at the beginning of the game.

When you experience in-game problems we can offer two solutions:

Solution 1. If you have issues with regards to playing our games on your Mac computer close off your browser completely using command + q and start it again. This might solve your problem.

Solution 2. You can simulate Windows by installing VMWare or another Windows emulator on your Mac, then install the latest Java version and subsequently start playing your game of choice.

We do realize the inconvenience this might cause you and we do hope that in future Java will properly support Mac computers.

Thank you for your interest! That’s really fantastic! Hosts and testers are very important to GamePoint. They make GamePoint as great as it is now. If you feel you are up to the task have a look here, apply and you might become our next host or tester.