Some updates that might interest you!

Some updates that might interest you!
At GamePoint we're constantly updating and improving our games and services.
Here's an overview of smaller fixes and upgrades that tend to be overlooked but deserve some spotlight!

Diagonal line image updated
When winners of the diagonal lines are announced, the same image of a diagonal line was used twice. That's a bit silly, so we updated the image to reflect the correct diagonal lines.

Hour glass stays when using autobuy
In some select cases, using autobuy caused an hourglass to appear when the GamePoint Shop was opened. It's now fixed so autobuy will continue working even if you visit the shop.

Bingo mobile

Egypt dauber and stretched daubers

The Egypt dauber was not available for mobile when it first launched. Along the way to fixing this, we also noticed that the dauber looked stretched out on the Bingo Cards, so that was fixed too.

Minor Android upgrades
We performed some minor Android upgrades to ensure there's fewer issues with performance and crashes.

Servicepoint replies
It came to our attention (thank you player Wijgo!) that players couldn't reply to an answer in Servicepoint and instead had to open several tickets about the same subject. As it's more efficient to have 1 ticket per player, we made sure the reply option was fixed.

We also made sure screenshots could be uploaded when writing to us about technical issues. Sometimes a picture says more than a 1000 words.

Logout button
We moved the logout button to the right side of the page when you're in the game to be more in line with internet standards (try your favorite site, you probably log out on the right side of the screen).

Bingo Cards
It was time to remove the stamp ‘new’ on them since they're with us for quite a while now.

That was it this time and all of the aforementioned fixes are already live. Do you have some updates you would like to see? 

Comment below to share your thoughts!

TryinqToWin -
good job! Hope the christmas rooms are changed to Easter rooms soon too :)
VickiJ54 -
Love the changes!
Monty058 -
I have been playing for over a year now on your site, I have come to notice especailly in the bingo games that some people seem to win more consistently than others. Many times I have played I can barely win even a single line, yet other player's are taking most of the wins over and over, why aren't the winnings dispersed in a more evenly fashion. I have also notice that ocassionally when I do win and hit the bingo that some else is getting the credit for the win, or I end up having to split the win. After over a year of play I can not seem to be able to amass very much in coiin value as others seem to do. Seems to me if you wanted more players to stick with playing on your site, you would make things more evenly dispersed for all players.
AidaGP - 7 March, 2018 11:01 AM
There exists no mechanism for 'dispersing' wins or influencing outcomes in any way, shape or form. The cards and balls are determined completely independently of each other and have no way of knowing who is playing. It's like playing a lottery ticket. The balls in the hopper don't know what numbers are being played, and the numbers don't know who's holding them!

Bingo's all about luck, so here's wishing you a lucky streak soon!
TinyWeeOne - 6 March, 2018 5:08 PM
Love to see our daubers line up like to the ones we use most. Just like the emojies used the most. Thank You
nina24143 - 6 March, 2018 5:45 PM
great work and thank you all gamepoint team for a fun site to play on, will the poker tournament tables be fixed soon?
AidaGP - 7 March, 2018 11:08 AM
For nina, libslabel & Christyx, we keep reminding the team about Poker tournaments (Sit n Go), but unfortunately we don't have any news to share on that front. I can share some insight as to why it was removed in the first place though;

There was a recurring issue with the Tournaments where players simply did not receive their winnings. These specific games resulted in errors which meant that Coins weren't delivered. Rather than continue a situation where players outright lose Coins that they should have won, this mode was disabled for the time being.
KaylaA8 -
I love playing these games with my little brother, I even let him use my twitter account in order to play. With you swiching the log out button to a different area, you make it incredibly impossible to log in with twitter. I would love to see an option to be able to log in with twitter, please.
AidaGP - 7 March, 2018 11:10 AM
Hi Kayla, thanks for the feedback about Twitter. We'll forward that to our web team and hopefully that's something that'll be addressed in the future.
SandraF132 -
I have still having trouble with performance and crashes. In 1/2 hour I was disconnected 5 times.
AidaGP - 7 March, 2018 11:15 AM
Hi Sandra, when you check your wallet, you can see all your previously played games. In the instances where a crash or disconnect was caused by our server, the wallet will list a very clear 'error' and will automatically return your stake. But if there's no error and another player won the game, that means the game itself continued normally without any issue.

It looks like you're running an older operating system. It might be a good idea to contact our Helpdesk and they can provide some tips and tricks to minimize disconnections. Who knows, maybe you'll be a future winner of a new laptop and that'd also be a nice solution!
boogiedee - 6 March, 2018 10:02 PM
could you restart the bingo collections in all of the rooms. thaks, boogie loves to bingo
AidaGP - 7 March, 2018 11:21 AM
Hey boogie, I'll forward the feedback. This is something we miiiiiight experiment with for St. Patrick's. But in the meantime, the team does want to keep having more Collections overall. Have any suggestions?
lilserenity -
is there a way to keep the dice from freezing up on my turn in royal dice..i am rolling it stops for 2 seconds then rolls...also i think if someone leaves the room and the other person is still playing they should be closed out ans not be able to come back in and watch you or i had one irritating me with the bell coming in and out of the room in royal dice.. trying to rush me..I am a slow player i enjoy the games i have no fires or babies to feed so i have no reason to i hope this can be once out stay out ....or cant return back after done....ty
AidaGP - 7 March, 2018 11:29 AM
If you're playing in Real Time, then everyone plays at their own pace with no pressure. The game ends when the timer ends (or when both players finish before the timer). That's exactly why it's designed to let players enter and leave before the timer is up (some people really do have babies to feed or fires to put out!).

So just focus on your own rolls. And when you're done, you can exit the game and play elsewhere. You'll be notified about the result when the timer is up and winnings will be delivered automatically at that point. No need to wait on anyone else or rush if you don't want to.

(Unrelated PS, the puppy in your avatar is adorable )
Chantel1 - 6 March, 2018 11:48 PM
In card party there seems to be a reoccuring glitch that happens. Sometimes a player starts playing their turn before the rest of us see all our cards, each time this happens usually me and at least one other person at the table have to refresh the game to see all the cards properly again( example- I see stars instead of #'s on cards, or can't see a pile that they started or cards in hands are messed up), this of course holds up the game for all playing. Not sure why one person would be able to get all the cards delt out faster for them then for everyone else.
Another complain I always hear.....the games are hoping around so fast people are having trouble joining the correct games. TY in advance for your consideration of fixing these issues.
So new smileys would be nice too, I think a sweating smiley would be great for when games are close or maybe nail biting lol
AidaGP - 7 March, 2018 11:37 AM
Hi Chantel, pretty sure that there aren't supposed to be 'stars' instead of numbers on cards. It might be a good idea to send us a bug report. When you're ingame and actively seeing that issue on your screen, click on your avatar and select 'Help' and then 'Submit bug'. Doing this sends us a kind of technical polaroid of what's happening at that moment.

As for the other suggestions for CardParty, we'll forward them to the team
mmbooker -
How about an update that doesnt freeze my computer during a game, or returns my coins when it freezes?
AidaGP - 7 March, 2018 11:41 AM
Take a look at the answer I gave Sandra. There's some details about when stakes are returned
libslabel - 7 March, 2018 5:25 AM
could you please fix "sit n go" in poker.
AidaGP - 7 March, 2018 11:42 AM
Hey libs, I answered this in Nina's comment :D
Christyx -
Can yu Please Please please Fix the Sit n Go in Poker..
AidaGP - 7 March, 2018 11:42 AM
Hey Chris, I answered this in Nina's comment :D
GillMccullough -
On the bingo app, would be nice to be able to change daubers on the card page instead of having to leave room to do it and then loose place in room at times.

Also, any new ipad or android apps in the future??
AidaGP - 8 March, 2018 11:54 AM
Thanks for the feedback about the daubers, Gill. I guess you mean like how we have it when you play from computer.

As for new apps, I don't believe there's any new one on the horizon. The focus is on bringing new features or reinventing the look of our existing ones, especially Bingo & RoyalDice
dwkaby -
Thank you for the updates but is there any hope that superkeno will work someday?
or is it not something that we should expect to happen? I seems to me that gp forgot to finish programing keno so stats dont work wich I guess is ok but we really need superkeno to work
AidaGP - 8 March, 2018 1:15 PM
Hey dwkaby, unfortunately that box is more of a space-saver nowadays. SuperKeno isn't something that's coming around the corner. But! If you play Bingo on your phone, you'll see a little button that says 'GamePoint Casino' and you try out Keno there!
fearlessone -
Thanx for updates, always good to see your on the ball!! As a regular player of word tornado, could I aks if next time you could make available the how to play instructions available to new players. In all other games it is on screen and just a click away. I do think that more people would play the game if they were clear how to. I have raised this issue before and was given a http link to the help page. Not really much help to newbies, who are forever asking in the chat room what the rules are. Also, your rules do not include the buy and 'eraser' feature. sorry to harp on.
AidaGP - 8 March, 2018 1:21 PM
Hi fearlessone, thanks for the detailed feedback, suggestions and for being passionate about the game!

In the meantime, I hope that helpful & passionate players like you are still welcoming new players and showing them the ropes.
msfrenchie -
I love playing the casino games - wish you would add more games
AidaGP - 8 March, 2018 1:25 PM
Thanks msfrenchie! The GamePoint Casino is still something that's very much still evolving (thus why there's been no official announcement about it). Have any suggestions for games that would go well in a casino?
CherylD804 -
Thanks a million for the extra free coins gp
AidaGP - 8 March, 2018 1:26 PM
Hey CherylD804, you probably figured out that today (March 8th) everyone is getting more Coins thanks to it being International Women's Day!
DonnaLeClerc -
how do I update date bingo
AidaGP - 12 March, 2018 9:19 AM
Hi Donna, if you're playing via your phone, then you can check Google Play or iTunes if there's new updates. Otherwise, you're always playing the updated version when you're on your computer.
DebraB841 - 8 March, 2018 11:13 PM
How about we update KENO or bring back SUPERKENO that has not worked in forever but is still lite up in the room..... plenty of people play keno daily and we are long onerdue for an update
AidaGP - 12 March, 2018 9:23 AM
Hey Debra, see the answer I gave dwkaby. I passed the feedback along of course though
ValiantThor -
Wow Aida, Youyr awsome for answering usd all.. ty.
Btw, I am a Poker freak too,, Its just not the same without Sit n Go
ValiantThor -
i want to play so bad
AidaGP - 12 March, 2018 9:27 AM
Valiant, unfortunately I'm just a messenger here and I don't have any further details about Poker. I do hope there's a solution soon though!
KathyMatthews1 - 9 March, 2018 4:56 AM
its there some way of fixng the reconnecting that happens most of the time either in slots or bingo while try loading a game in slots and while i am playing a game in bingo its not a certain game its just happens in any game in bingo and slots also thanks for the updates i enjoy playing just wish i didnt have the trouble with reconnecting all the time thanks
AidaGP - 12 March, 2018 4:54 PM
Hi Kathy, unfortunately there's an infinite number of things between you and the games that can cause disconnections. Our games are different than other sites or pages or games because you're constantly communicating with the game, rather than playing locally and then only 'talking' to the game when you have a result. So any little bump can trip up the process.

Try reaching out to our Helpdesk. They might have some next-level suggestions like looking at your firewall, anti virus, browser extensions, etc.
DebraB841 - 9 March, 2018 10:46 AM
How about updating the keno room
ecsl -
Seems every time I choose a room when I first open gamepoint bingo something is always wrong with MY connection and I end up having to refresh the page. When it finally refreshes, I usually find I am not able to go into the preferred room because it is filled even though on my first try it was not even close to the maximum players. This happens only when I first open Gamepoint bingo EVERY time. Is there a problem with YOUR server because my internet connections are fine?
AidaGP - 12 March, 2018 5:10 PM
Hey ecsl, if such rooms are filled up as fast as you say, then you may have been trying during a SuperBingo, which is usually when people hop around really quickly. Otherwise, when you reconnect, it might be automatically suggesting a different room for you because maybe you've played there before, or a friend is in there, or it's already full people and that makes for better pots.

But the reconnection itself shows that the game is catching you and wants to complete that connection with you. Seeing as there's plenty of other people already in there, then the game itself is running fine.
IceBlue8 - 9 March, 2018 6:26 PM
Hi......I enjoy playing gamepoint everyday. There are a couple of things that I would like to suggest:
1. Would you ever consider putting in another pay line in BINGO, for all 4 corners? It would be a fun addition. I see there is hardly any programing room at top, maybe put it under the winning box on the right side?
2. We all know Bingo is random but one visual that has bothered me from the start, 4 or 5 years ago,
are the bingo balls jumping around in the bowl at the top of the page. There are 2 each of numbers: 36, 73, 50 and 20. And, there are 3 numbers 1's.
3. The mini slots in bingo are fun but the lower coin rooms only offer 3 lines to cover while the higher rooms, you can cover all 5 ways. I would play more if all the rooms had the 5 line option.
4. Game directions. Wish there was one central place and if there is, not sure how to find it or where it is located. I wrote once and the reply had a link in it but that is not very convenient to go back, find my ticket and then go to the link.
Thanks for considering my thoughts.
mdzee - 9 March, 2018 11:57 PM
I too think the 4-corner would be a great feature.
AidaGP - 12 March, 2018 5:24 PM
Point by point!

1. This is a popular suggestion. I don't know if it's on the horizon, but I'll forward it to the team.

2. You're correct to say 'visual', as that's exactly what it is and it's not reflective of the balls that were drawn and are to be drawn. As it's there for ambiance, (because you can click that 'bowl' and see the list of drawn ball), I don't know if there's a plan to make it an actual 'feature'. Passing it forward :)

3. Higher stakes means the potential for higher rewards. So we want the rewards to be extra tempting if a player decides to gamble with higher stakes. The suggestion will be forwarded either way, glad you like the Mini Slots though!

4. Game instructions are here: In principle, it'd be great if all games were clear and easily understandable from the get-go without typed instructions. And where possible, we do try to have tutorials (especially for games where we have the most players).

IceBlue, thanks for taking the time to provide your feedback. That's proof of your dedication and desire to see our community and games get better and better!
IceBlue8 - 13 March, 2018 3:55 PM
Thanks Aida!! In response to your answer to my #2.....I know you can click on bowl and see all the balls that have been drawn, thank you. But.....the visual is still unsettling with the duplicate numbers on the balls. Maybe it was an inside joke by the programers. Can it be changed?

And #4.....why not just add a bar at top that says game directions and we can click there? This article will be taken down and then the link below will be gone.

Appreciate your responses, thank you. IceBlue8
JenniferTroi - 9 March, 2018 9:49 PM
you guys did your updates and now opera players have not been able to play bingo since tuesday.
AidaGP - 12 March, 2018 5:37 PM
Hi Jennifer, as you may know, our games run on a technology called Adobe Flash. The internet wants to move onto newer technologies and Opera agrees. So it just so happens that Opera really really doesn't want to run Flash anymore and it starts removing more and more compatibility. We're working on HUGE overhaul updates to move past Flash (and these inevitable issues), but we can't always account for what browsers like Opera change in the meantime.

I'd really recommend that you switch to Chrome in the meantime just for playing on GamePoint. And in the meantime, the team will keep chugging along so you can go back to Opera soon.
tangoNcats - 10 March, 2018 4:07 PM
I was hoping you would update Spin Bingo - When the Jackpot is at zero which is less than the 3rd place pot - You really don't want to try to reach the 12,500 count in order to win nothing - could you look at putting in a prize coin amount to start the jackpot and work the jackpot up - Thank you for reading this
AidaGP - 12 March, 2018 5:39 PM
Hey tango, thanks for the suggestion. I'll forward it to the team. In the meantime, here's hoping you have some nice pots (like, waaaay over 0) to win in SpinBingo :)